Suzanne Gloria Lyall ** Albany, NY * 1998

Suzanne Gloria Lyall  ** Albany, NY  *  1998

Suzanne Gloria Lyall

Missing Since: March 2, 1998 from Albany, New York
Classification: Endangered Missing
Date Of Birth: April 6, 1978
Age: 19
Height: 5'3"
Weight: 165-175 lbs.
Hair Color: Brown
Eye Color: Blue
Race: White
Gender: Female
Distinguishing Characteristics: Lyall has a brown-colored
birthmark on her left calf and a mole on her left cheek beneath her
earlobe.She has a surgical scar on her left foot. Lyall is nearsighted
and wears eyeglasses or contact lenses.
Clothing: Lyall was wearing an ankle-length black trenchcoat,
a black shirt and jeans. She was also carrying a black tote bag.
Jewelry: Lyall may also have been wearing a polished 14-karat
gold fluted bow ring, a frog-shaped silver ring and a necklace with
a silver medallion inscribed with a runic character that resembles the
letter "S."
AKA: Her nickname is "Suzy"
NCIC Number: M-103085795
Case Number: 98-164
Dentals: Perfect teeth with only 1 filling on tooth # 14
Details of Disappearance
Lyall left work at Babbages Software in the Crossgates Mall in Guilderland, New York at approximately 9:20 PM on March 2, 1998 and boarded a Capital District Authority bus near the mall. She exited the bus at approximately 9:40 PM at the Collins Circle at the State University Of New York in Albany. Lyall has never been seen since.

Lyall's work name tag was discovered in an area adjacent to the visitors' parking lot at the University shortly after her disappearance. The tag was located approximately 30 yards from the Collins Circle bus stop, but it is not known if Lyall lost the tag the night she disappeared. One of Lyall's co-workers told authorities that she mentioned she was being stalked by an unidentified man before March 1998. The co-worker stated that Lyall did not appear to frightened of the person.

Lyall's ATM card was used by an unidentified person on March 3, 1998, the day after her initial disappearance. The card was used at Stewart's Store on the corner of Manning Boulevard and Central Avenue in Albany at approximately 4:00 PM. Authorities would like to question an African-American male who made a purchase at the business around the same time as Lyall's card was used in a transaction. It is not known if he is connected to Lyall's case. He was wearing a mid-length Carhartt-style jacket and a dark-colored Nike baseball cap with the company logo imprinted on the front. Some agencies refer to this possible witness as "Nike Man."

Investigating Agency
If you have any information concerning this case, please contact:
New York State Police
(519) 783-3211
(899) 940-4150
State University Of New York at Albany Police Department
(518) 442-3131

Source Information
New York State Police
National Center for Missing & Exploited Children
Child Protection Education Of America
Help Us Find Suzanne
National Center for Missing Adults

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Comment by alfred thompson on July 4, 2012 at 10:11pm

if i had to guess,i"d say someone that works or worked on campus took suzanne lyall.

Comment by Joanne on March 26, 2012 at 2:21pm

Suzanne Lyall case on national TV


A Capital Region cold case will be featured on national television Monday night. Suzanne Lyall of Ballston Spa was a sophomore at UAlbany when she was last seen at Collins Circle around 10 p.m. on the night of March 2nd, 1998. Lyall was 19-years-old at the time, and stood 5’3” tall and weighed around 175 pounds. 14 years and many unsuccessful leads later, Lyall's story is getting renewed attention through the Discovery Channel show "Disappeared." Lyall's parents, Doug and Mary, said they are glad her story is getting national attention. "We are hopeful that someone else, in another part of the country sees this. They may come up with something. All we need is that little bit of a puzzle piece. That's all the police need, and that's what we are looking for," said Doug Lyall. "We hope that it is going to get the phone ringing again, and get the police back working again," said Mary Lyall. Investigation Discovery isn't available everywhere in our area, but you can watch all the episodes of "Disappeared" online by heading over to

Comment by Joanne on March 21, 2012 at 4:51pm

Show to focus on Lyall disappearance

March 14, 2012

The Albany Times Union

Investigation Discovery, a cable channel owned by Discovery Communications, will air a special at 9 p.m. Monday, March 26, on the 1998 disappearance of Suzanne Lyall

The segment will appear on "Disappeared," a show the network bills as "True Stories of the Missing and Families Who Never Gave Up Hope."

That applies to Mary and Doug Lyall of Ballston Spa, whose daughter, Suzanne, disappeared at 19 after she stepped off a bus on the University at Albany campus from her job at a computer store at Crossgates Mall in March 1998. She was a sophomore computer sciences major.

Suzanne Lyall's disappearance has remained one the region's most perplexing mysteries ever since.

"We're all excited that they wanted to do it," Mary Lyall told the Times Union, hoping the show brings new leads. "It's been 14 years, and this is one of the things the police told us way back when ? sometimes, after a number of years, people want to talk a little bit more. We really want to have some resolve in this case. Not a day goes by that we don't think about this."

The channel is not available for viewers of Time Warner cable, she noted.

Mary Lyall, who with her husband runs the Ballston Spa-based Center for Hope for missing persons cases, noted the center is hosting the 11th annual New York State Missing Persons Day event at the State Museum on April 14.

Comment by Brenda on December 4, 2011 at 1:34am

Comment by Brenda on October 5, 2011 at 10:16am
October 5, 2011 9:41 AM

Missing New York State Teen: Suzy Lyall, 19, disappeared in 1998
By Barry Leibowitz Topics Daily Blotter

(CBS) Suzy Lyall of Milton, N.Y. was 19 when she disappeared on March 2, 1998, apparently after getting off a bus on her college campus, the University at Albany in New York.

Pictures: Suzanne Lyall Missing

Her mother, Mary Lyall, recently told Crimesider, "We do not know what happened to her. It's like a needle in a haystack. She just vanished."

Crimesider previously reported in May 2010 that on the day she was last seen, Suzy Lyall spent the early evening working at Babbages, a computer software company in the Crossgates Mall in Guilderland, NY. Around 9:30 p.m., she boarded a city bus to return to her dorm.

At the Collins Circle stop on campus, Suzy got off the bus. A classmate who'd been waiting there said that there was no question in her mind that she saw Suzanne Lyall get off the bus.

From there, the walk to her dorm was three to five minutes. Suzy never got there.

According to her father, Doug Lyall, "There was an old employee I.D. badge found two months later off the visitors parking lot (at Collins Circle) in kind of a...grassy area, that had been out there for quite a period of time."

Mary Lyall recently told Crimesider that "When the dorm was looked at later it looked as if she was coming back. Her hair dryer was on the bed, all her personal items were still there...she had money on top of her desk, change."

The morning after Suzy vanished, her boyfriend, Richard Condon, got in touch with her parents to say he couldn't reach Suzy.

"Her boyfriend...told us that she was missing. I believe he said that 'Suzanne didn't come home last night' or something to that effect," Doug Lyall said.

Suzy's parents contacted campus police to report Suzy missing and called their daughter's credit card company. The company informed the parents that at approximately 4pm the next day, Suzy's debit card had been used at a nearby ATM.

"Her ATM card was used the day following her a convenience store that was one that she wouldn't have gone to on her own," her father told Crimesider.

The store was about two miles from campus.

Police couldn't tell who withdrew the money, a $20 bill, but the correct personal identification number (PIN) had been entered at the ATM. Richard Condon later told police that he and Suzy were the only people who knew that number.

Senior Investigator John Camp of the New York State Police said in 2010 that there was one other person who used the ATM at around the same time who was eventually located. After questioning this 'person of interest,' Camp said "the indication is that he was not involved," although he was not completely ruled out.

Police have not named any suspects, but another person they have not been able to rule out is Suzy's boyfriend, Richard Condon.

Condon and his family stopped cooperating with authorities shortly after Suzy went missing; he refused to take a polygraph and would not speak to police without his lawyer present.

Doug Lyall says, "It's disturbing to us that the family and Suzy's boyfriend Rich choose not to answer questions at this point to maybe illuminate or to revisit some of the unanswered questions."

Her mother told Crimesider the relationship between Suzy and Richard was not always a healthy one. "There were numerous times that Suzy tried to break up with him and he would get emotional and so she would stay," Mary Lyall said. After Suzy's disappearance, Condon told police that he and Suzy were engaged, which, according to Suzy's mother, no one else knew.

Mary Lyall told Crimesider: "I want her back. I don't care how I get her back but I want her bac
Comment by Brenda on July 10, 2011 at 10:16pm
Comment by Brenda on April 7, 2011 at 8:56pm
To Suzanne on her birthday yesterday,  Happy Birthday....
Comment by Joanne on February 3, 2011 at 12:47pm

Finding solace after grief
By LYDIA WHEELER | Posted: Sunday, January 30, 2011 1:00 am | (0) Comments

The last 13 years have been a balancing act for Doug and Mary Lyall of Ballston Spa.
Their daughter, Suzanne, has been missing since 1998.
"On one hand, if you were looking at this from the outside at the facts and figures, the odds of someone coming back after this period of time are remote," Doug Lyall said.
Suzanne was 19 and a sophomore at the University at Albany when she disappeared. She was last seen on March 2, 1998, at about 9:45 p.m. getting off an Albany city bus at Collins Circle, near the visitors parking lot on the college campus.
She was coming home from working her part-time job at Crossgates Mall. Although it was only a three- to five-minute walk from the bus stop to Suzanne's dorm room, she never arrived.
Without knowing for sure if Suzanne is deceased, Lyall said, there is always the possibility that something strange happened and she is alive.
Maybe she had amnesia and walked off, maybe someone took her and she's living somewhere, he wondered aloud, as he sat in his living room last week.
"As long as those things are still possible, I find myself balancing between those two fates," he said.
Liz Smith, director of the The Community Hospice of the Capital Region, said while people are naturally resilient creatures, traumatic events change their perception of the world.
Those occurrences don't even need to happen directly to you for you to feel grief, Smith said.
And everyone grieves in a unique way, for however long it may last.
"To this day it's right below the surface. It's always there," Lyall said.
Grieving together
Because a traumatic memory does not get processed in the brain the same way as a normal memory, Smith said, it's free-floating.
"When you're in an aroused state, your brain changes the way it functions," she said.
Trauma can come from an intensely personal event, or something that happened in the community which resonates with you.
The recent weeks have had their share of traumatic events.
On Dec. 22, 12-year-old Nicholas Naumkin was shot and killed by a 12-year-old friend in Wilton, according to police.
Five days later, Christalin Canavan, a 15-year-old Hadley-Luzerne student died in her sleep.
Less than two weeks later, on Jan. 3, Naumkin's grieving grandfather Oleg Moston, 77, of Saratoga Springs, was killed when he was hit by a car and two tractor-trailers as he tried to cross the Northway, just one week after he laid his grandson to rest.
On Jan. 8, a violent attack in Tuscon, Ariz., on U.S. Rep. Gabrielle Giffords left six people killed and 12 wounded.
That night, 18-year-old Amanda Deuel, of Corinth, died unexpectedly.
"When these things happen, it challenges your world view," Smith said.
Tragic events can be compelling and it's human nature, she said, to want to figure out what's happening, so many people look to the media.
"It's part of the appraisal part of our brain that's like, ‘What is this, what is going on here?' " she said.
But that natural draw can be problematic if someone experiencing grief stays tuned in too long.
"It re-exposes our brain over and over again, so it really entrenches the material and makes it harder for us to get back to a normal physiology," she said.

Learning to cope

Grief is never simple to deal with, but Smith said there are some steps to take to help ease the pain.

Any kind of bilateral exercise, like walking, Smith said, will help regulate the brain.

"It stimulates both sides of the brain and it helps the memory get located where it needs to," she said.

When Doug Lyall started talking about pickle ball, his eyes lit up for the first time during an interview last week.

"It's played with a racquet and a whiffle ball. It's a physical activity and its good for me. It allows me to feel better and socially be around other people," he said.

Most importantly, Smith said, those who are grieving need to take care of their health.

"We need to sleep and eat nutritious foods and move our body. We need to be with people who care for us and do productive work, all of which is very challenging. Given the impact of the loss we get more and more disorganized," she said.

It's OK to be tired and have little appetite, Smith said, so long as you don't stop moving around or eating.

Get off the couch, she said, and go for a walk, even if it's just to the mailbox.

Smith also suggested turning off the TV, turn on some music and find someone who will hold your hand.

While television is full of stimuli you can't control, Smith said, music could soothe your soul.

But since grief is unique, there is no perfect treatment.

"There's no template that works for everyone," Doug Lyall said.

"But part of what determines how a person can cope, has to do with how they can look at the world."

Tragedy into action

Mary Lyall said she and her husband do everything in their power to keep the search for Suzanne going.

"Rewards, posters, vigils. We try to keep Suzanne's name out and nothing happens. It's awful to feel this helpless. So, we've tried to latch on to things that we have some control over," she said.

The Lyalls established The Center for Hope, a nonprofit organization dedicated to providing resources to educate, assist and support families and friends coping with the disappearance of a loved one.

In the wake of a tragedy, Amy Malloy, regional director for the American Foundation of Suicide Prevention, said getting involved, educating others and meeting people who have had similar experiences can be therapeutic.

"If we think of a lot of things that have happened in the country in terms of policies or legislation, sometimes it's in the aftermath of a tragedy or in grief where people are able to kind of mobilize themselves and do something that helps prevent others from having the same loss," she said.

Through the Center for Hope, the Lyalls were able to push for new legislation in Suzanne's name.

In 2003, President George W. Bush signed Suzanne's Law, which requires police to notify the National Crime Information Center of any missing person younger than 21 and have an Amber Alert dispatched.

Previously, police were only required to report missing children younger than 18.

In 2000, The Suzanne Lyall Campus Safety Security Act, which requires all New York state colleges to develop plans for prompt investigations of missing students and violent offenses committed on campus, passed as a federal law.

If they didn't do everything they could to find Suzanne, Doug Lyall said it would be difficult to live.

In the time between, he said, "We have a relatively, ‘normal' life."

"There's no way our life will ever be the same again, there's no way. Even if Suzy walked through the door tomorrow," he said.

Instead, the Lyalls said they have learned to live with a new meaning or normalcy.

Suzanne would be 32 years old now. Her missing persons case is still open and the Lyalls are still grieving.

"It's like a scab," Mary Lyall said. "It's healed enough just where it's about to fall off, but it's not quite ready. You pick it and it starts to bleed all over again. It's how you go through this kind of life," she said, beginning to cry.

"When you think it's almost gone, it comes back to haunt you again."

Copyright 2011 The Post-Star. All rights reserved. This material ma...


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